Shipping Policy

Shipping Policy

We do our best to provide you with quality products at an affordable price. We understand that you are anxiously awaiting your new purchases and will work to get your orders to you as soon as possible.

Placing orders:

Please allow 2 to 4 business days for processing and shipping. 

Shipping rates:

Rate

Terms

Shipping Speed

Price

Standard

Up to $75

3 to 4 business days

$8

Standard

$75.01 - $150

3 to 4 business days

$15

Standard

$150.01 and up

3 to 4 business days

Free

Express

 

1 to 2 business days

$20

 

In-store pick up available upon request at check-out at no additional cost.  Please allow 2 to 4 business days for processing.

For questions regarding your order, please email orders@oakleighsandraboutique.com. We will respond to your inquiry within 48 hours.

Return and Refund Policy

Although we hope you are happy with your purchase, we understand issues may arise that would lead you to return items to our store. A refund request must be made within 15 days of purchase.

For online orders, we ask that you please inspect your order as soon as possible to ensure it meets your satisfaction. If you find an item to be damaged, incorrect, or missing, we request that you notify us within 5 days of delivery so we are able to make the appropriate correction in a timely manner. Returns and exchanges for shipped items will not be accepted past 15 days from delivery. All shipped items eligible for return will be subject to the criteria outlined below.

  • Returns
    • Returns may be requested in the store within 15 days of original purchase.
    • All clothing Items must be in the original shape with all tags still intact.
    • Shoes must be returned in their original box without any damage to the shoe box.
    • Items eligible for return cannot be washed, worn, and free of makeup, deodorant, perfume, and any other stains and scents including, but not limited to, cigarette smoke and pet hair.
  • Exchanges
    • Exchanges may be requested in the store within 15 days of original purchase.
    • All clothing items must be in the original shape with all tags still intact.
    • Shoes must be returned in their original box without any damage to the shoe box.
    • Items eligible for exchange cannot be washed, worn, and free of makeup, deodorant, perfume, and any other stains and scents including, but not limited to, cigarette smoke and pet hair.
  • Returns or Exchanges requested by mail
    • The customer is responsible for the shipping cost of all returned items.
    • The original shipping fees are non-refundable.
    • Returns may be made by mail within 15 days of original purchase.
    • All clothing items must be in the original shape with all tags still intact.
    • Shoes must be returned in their original box without any damage to the shoe box.
    • Items eligible for return cannot be washed, worn, and free of makeup, deodorant, perfume, and any other stains and scents including, but not limited to, cigarette smoke and pet hair.
    • If any returns do not meet these criteria, the return will be denied and the items will be returned to the customer without being processed for store credit. Additionally, the customer will be subject to additional shipping costs if a return is rejected.
    • It is highly recommended that the customer make note of the return tracking number as we are not responsible for lost packages.
    • Please allow for 7-10 business days for processing once the package arrives back to the store.
  • The following items are NOT eligible for return, store credit or exchange under any circumstances
    • Swimwear
    • Intimates
    • Hair accessories
    • Hats
    • Discounted and Sale items
  • Refunds
    • Cash Purchase
      • Eligible items must be presented for refund within 15 days of purchase.
      • Refunds will be made in the form of store credit for the amount of original purchase price.
    • Credit/Debit Card Purchase
      • Eligible items must be presented for refund within 15 days of purchase.
      • Refunds will be credited back to the original credit/debit card used at the time of purchase for the amount of original purchase price.
      • Allow 7-10 business days for credit to be made back to the original credit/debit card used for purchase.
    • Review return policy for information related to items eligible for return.

For questions regarding returns, please email us at returns@oakleighsandraboutique.com.  We will respond to your inquiry within 48 hours.

Thank you for shopping with us.  We truly appreciate your business.

Return address for shipping:

Oakleigh Sandra Boutique

5149 Bunny Run

Abilene, TX  79602